Payments & Cancellations

1. Current preview: no real hold or payment

Real card authorization and payment collection are not enabled. The card step is a product preview. If Stripe test checkout is configured, it uses test cards only and creates no real hold or charge. Completing the preview does not book a consultation or create an order.

2. Planned consultation authorization

The planned initial consultation amount is $25 USD. Follow-up consultations are not included. A temporary card authorization hold is intended to be placed before the consultation is completed. A hold reserves available funds or credit; it is separate from capturing, or collecting, the fee. No funds are collected at the authorization step.

A pending hold can reduce your available balance and may appear similar to a charge in your bank’s interface. Authorization can be declined. The usable authorization window and the time a released hold takes to disappear depend on the card network, payment provider, and your bank; no fixed release time is promised.

3. Medication credit and consultation refunds

Medication is priced separately from the initial consultation. If medication is prescribed and purchased, the $25 consultation amount is credited once toward the medication price. The remaining medication payment is the medication price less the $25 credit; the consultation amount is not counted twice.

If medication is not prescribed or not purchased, the $25 consultation amount is refunded. If it has not been collected, the authorization hold is released instead. This policy concerns the $25 consultation amount, not a general refund policy for medication purchases.

The exact collection point, how to request cancellation, any purchase or cancellation deadline, and the processing workflow will be stated before real booking or card authorization is enabled. No automatic capture, medication-credit ledger, or operational capture/cancel/refund workflow is enabled in this preview. There are no active consultation bookings or real charges.

4. Holds, cancellations, and refunds are different

Closing a checkout page does not itself cancel an existing bank authorization. A released or expired uncaptured hold is different from a refund of a fee already collected. If no medication is prescribed or purchased, the consultation refund or hold-release policy above applies. Other circumstances will follow the applicable disclosed terms and law. A new authorization may be necessary if an earlier hold expires; it cannot be silently extended by this preview.

Supplement orders are separate

No supplement orders or recurring charges are enabled. Supplement checkout uses illustrative prices only and has disabled contact/payment fields. The $25 clinical consultation hold and medication credit/refund rules do not apply to supplements, including subscribe-and-save selections. Future retail totals, shipping, taxes, payment authorization, and any recurring terms will be disclosed separately. See Shop Terms and Subscription Terms.

5. Other costs and support

The preview offers no medication purchase, delivery, subscription, automatic renewal, or insurance billing. A consultation hold would not, by itself, authorize a prescription purchase or recurring charge. Any future additional costs require their own clear disclosure and authorization.

For website or billing questions, contact help@norviva.com. For legal questions, contact legal@norviva.com. Do not include card numbers or security codes. The planned payment-provider flow uses Stripe-hosted card entry; Norviva does not accept raw card details in its forms.